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AI receptionist for builders, plumbers and electricians: your phone answered while you're on a job

Voani answers the phone for your building firm or your trade while you're on a job: it notes down every call-out or quote request with the address, the job and the phone number, gives your rough prices and flags anything urgent. It doesn't put calls through: it handles urgent calls with your rules and puts them at the top for you.

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20 free minutes · no card · no commitment

What it does for your business

  • Notes down every quote request: what the job is, the address or area, when suits them for a visit, their name and phone number.
  • Gives your rough prices, the ones on your website or in your price list, and makes it clear that the technician gives the fixed price after seeing the job.
  • Takes call-outs: a fault, a leak, a socket that isn't working. It leaves them for you with the address and phone number.
  • Flags anything urgent and says what you tell it to, such as your emergency number if you have one.

Rules for your trade

  • When it's a water, gas or electrical emergency → tell them to call the emergency number and mark it as urgent.
  • When they ask for a fixed price → say the technician needs to see it and offer a visit.
  • When they ask if you're on your way → note the address and their number, and say they'll be called.

If a caller has an emergency, they'll want to talk to someone straight away. Voani doesn't put calls through: so if you handle emergencies, give your agent a rule with your emergency number, and leave the rest to it.

The details of each call-out

As well as the name, the phone number and the reason, you ask for up to five details of your own: the address or area, the type of job, whether it's urgent, the time slot they prefer for the visit or whether they're an existing customer. Each call-out reaches your dashboard in order, and you can download them as a CSV.

What it would cost you

0.13 € per minute of conversation, VAT included and billed by the second. An example to give you an idea: 15 calls a day lasting 2 minutes, 26 days a month, come to 780 minutes: 101.40 € a month. If you work on your own and get few calls, you only pay for those. You start with 20 free minutes, no card needed.

What it doesn't do yet

  • Put the call through to your mobile when it's urgent: it flags anything urgent and gives out the number you set.
  • Book the visit into your diary: it notes it down and you confirm it.
  • Connect to your number: coming very soon. Today you create it and try it from your browser.

Example call

Building firm

CustomerHi, I'd like a quote to replace my bath with a shower tray.

AgentOf course. To give you a quote, the technician needs to see it. Which area is the property in, and which day would suit you for a visit?

CustomerIn the town centre, on Calle Real. Afternoons. I'm Jaime León, on 644 555 333.

AgentNoted, Jaime: replacing a bath with a shower tray, Calle Real, afternoon visit, on 644 555 333. We'll call you to fix the day of the visit.

What it notes down for you: Quote · bath to shower tray · Calle Real · afternoon visit · Jaime León (644 555 333)

This is an example: each agent answers with what its business tells it.

Frequently asked questions

Can it put the call through to me if it's urgent?

Not yet. It flags the call as urgent in your dashboard and, with a rule, gives out the emergency number you set, so the caller isn't left without an answer.

Does it give quotes?

It gives the rough prices you have on your website or in your price list. For a fixed price, with a rule it says the technician needs to see the job and notes down the visit.

Does it note the address?

Yes, if you ask for it as a call detail, along with the type of job, how urgent it is and the time slot they prefer for the visit.

Does it work for me if I work alone?

Yes. It picks up calls while you're on a job and leaves you a summary of them so you can call back. As you pay by the minute, with no monthly fee, you only pay for the time it talks.

How much does it cost?

0.13 € per minute of conversation, VAT included, billed by the second. You start with 20 free minutes, no card needed, and no commitment.

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Give your business a voice with soul.

20 free minutes · no card · no commitment

Talk to our assistant nowTry it with your website