Voani is an AI voice agent service for businesses: your agent answers the phone like a person would, responds with what it knows about your business, takes down appointments, bookings and orders, and leaves you a summary of every call. Voani answers in five languages and costs 0.13 € a minute, VAT included, billed by the second.
20 free minutes · no card · no commitment
Here are the answers to what we're asked most, by topic: what it is and what it does on a call, how it learns your business, languages and voices, the phone, your data and the price. If you'd like to see it step by step, start with How it works; for the numbers, see Pricing.
And if you'd rather check for yourself, on the home page you can talk to our assistant right now from your browser or create a trial agent with your website, without signing up.
Voani is an AI voice agent service for businesses: your agent answers the phone like a person would, responds with what it knows about your business, takes down appointments, bookings and orders, and leaves you a summary of every call. Voani answers in Spanish, English, French, German and Italian and costs 0.13 € a minute, VAT included.
Any business that answers the phone: clinics, restaurants, garages, hairdressers, estate agents, shops, professional firms, hotels or schools. Each agent is created for one use: reception, appointments and bookings, orders, customer service or sales.
It speaks with natural, native voices, but it never pretends to be a person: if someone asks whether it's an AI, it says so naturally and carries on helping. And if they'd rather talk to someone on the team, it offers to have them call back.
It doesn't make it up. It notes down who called, their number and what they need so you can get back to them, or it gives out the contact you choose. Nor does it confirm appointments, prices or deadlines you haven't told it about.
You give it your website address, and the AI reads up to 12 pages and writes its document with your services, prices, opening hours and whatever else it finds. You review it and change it whenever you like; you can also upload a PDF or paste in some text.
About five minutes: you give it a name and a voice, give it your website address so it learns what it needs to know, review it and try it by talking to it from your browser.
It takes down the appointment they ask for, with the name, the phone number and the day and time they'd prefer, and says your team will confirm it. It doesn't treat it as booked or put it in your diary: it doesn't connect to calendars yet.
Not yet. If someone wants to speak to a person, it takes their name and number so you can call them back, and with a rule you tell it what to do in each case.
A summary written by the AI, what you need to do, the result (wants an appointment, resolved, for you…), the reason and the caller's mood, their details, the written conversation and, if you have it switched on, the recording.
Yes, with rules in your own words: “When… → say or do…”. You can add up to 20, such as “When they ask to speak to a person → take their name and number, and say they'll be called today”.
Voani knows the day and time at your business, and you can give your agent an out-of-hours greeting, such as “Hi, you've called outside our hours. I'm Lucía: I'll take a message and we'll call you back as soon as we open”.
Yes, with a webhook: when each call ends, Voani sends its summary and details to the https address you choose, with a signature so you can check they come from Voani. You can also download them as a CSV.
Spanish, English, French, German and Italian, with native voices for each language. Each agent answers in the language you set, and you can have several.
Not yet. Voani answers in Spanish, English, French, German and Italian, with native voices for each language. Each agent answers in the language you set.
Eight native voices per language, four female and four male: forty in all. In Spanish, they sound like they're from Spain. You can change its voice, its speed and how expressive it is whenever you like.
Whichever you prefer: friendly and informal, or professional and formal. You choose it for each agent.
Very soon: you'll be able to forward calls from your number or connect a new one. In the meantime, you can try your agent from your browser, just like on the home page.
No. Voani answers voice calls: today you try them from your browser and, very soon, on your number. It doesn't send or reply to WhatsApp messages, texts or emails.
From your browser: on the home page you talk to our assistant or create a trial agent with your website, without signing up, and in your dashboard you make test calls to your own agent.
You decide: each agent has its own recording switch. When it's on, your dashboard has the recording of every call next to its summary; when it's off, no audio is kept.
Your data is stored on a server in Spain; the voice and the AI use external providers (some in the US) only to process each call.
Recordings are deleted automatically after 90 days at most, and the summary and the written conversation after the period you choose: 1, 3, 6 or 12 months.
No. We don't use your calls to train AI models.
Yes. If you need it for the GDPR, request it from the privacy section of the home page and we'll send it to you.
0.13 € per minute of conversation, VAT included, billed by the second. You start with 20 free minutes, no card needed, and no commitment.
Only the time your agent spends in a real conversation, at 0.13 €/min. Ringing, voicemail and unanswered calls aren't charged.
The plan's balance is for each month: whatever you don't spend doesn't carry over.
Yes, whenever you like from your dashboard. You can raise or lower the monthly amount (minimum 50 €), pause monthly billing or switch to manual top-ups. Bear in mind that the 10 % extra balance only applies with monthly billing. Changes take effect from the next payment.
Yes, there's no commitment. When you cancel, we stop charging you.
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20 free minutes · no card · no commitment
