Every call from an interested customer, answered
Someone calling for information is making up their mind, and if nobody answers, they may call someone else. With Voani, your agent takes that call when you can't: while you're teaching a class, showing a flat or serving another customer.
What it does on each call
- Asks what they're looking for and what they need it for.
- Recommends what suits them best from what it knows about your business, with its advantages and, if it knows it, its price.
- Answers their questions naturally, without pushing or insisting.
- If they want to buy or would like a quote prepared, it takes their name, their number and what they want, repeats it back and says your team will call them to close the sale.
- If they're still thinking it over, it offers to have someone call them.
What it doesn't do, on purpose
- It doesn't promise discounts or terms that aren't in what it knows.
- It never asks for payment details over the phone, whether cards or bank accounts.
- It doesn't make sales calls: it answers the people who call you.
It leaves you every interested caller noted down
Each call reaches your dashboard with its summary, what they were looking for, what it recommended, what you need to do and their details: name, phone number and, if you choose, email, reason and up to five details of your own, such as the course, the flat or the product. You star the ones you want to call first, filter by result and download it all as a CSV. With a webhook, each interested caller reaches the tool you use as soon as the call ends.
Which businesses it's for
- Schools and driving schools: courses, timetables, prices and placement tests.
- Estate agents: people calling about a flat or wanting to sell their own.
- Garages: quotes and rough prices from your rates.
- Shops and services: which product or service suits each customer.
What it doesn't do yet
- Send offers or quotes: it takes a note and your team prepares them.
- Put it straight into your CRM: it doesn't connect to any yet; with the webhook you can take the details into your own tool.
- Connect to your number: coming very soon. Today you create it and try it from your browser.