What it does at your clinic
- Answers what people ask before booking: specialties, opening hours, consultation prices, the health insurers you work with (if it's on your website), directions.
- Notes down every appointment request: name, phone number, specialty, whether it's a first visit or a check-up, and the day and time of day they'd prefer.
- Takes changes and cancellations, so you can update them yourselves in your diary.
- Anything urgent, by your rules: it says what you tell it to and flags it in the dashboard.
Rules for your clinic
In a clinic, rules matter more than anywhere else. The dashboard's ideas for clinics, and the ones worth adding:
- When someone says they're in a lot of pain or that it's urgent → tell them to call emergency services if it's serious, and take their number so they're called back right away.
- When they describe their symptoms → don't give an opinion: say the doctor will assess them and offer an appointment.
- When they ask the price of a treatment that isn't in your document → say it depends on the assessment and offer to book an appointment to look at it.
Psychology and mental health
If your practice deals with mental health, one more rule, and an essential one: “When someone says they want to harm themselves → give them your country's suicide prevention helpline, and 112 if there's immediate danger”. And it's best for your agent to note only what's needed for the appointment, without asking the reason for the consultation.
Podiatry and other practices
The same goes for a podiatry, nutrition or speech therapy practice: you give it your website, set your rules and it notes down every appointment with just what's needed.
Your patients' data
In a clinic, what patients tell you is health data. That's why a general reason (“check-up”, “dermatology”, “first visit”) is better than detailed symptoms. You can switch off your agent's recording, and choose how long written conversations are kept (1, 3, 6 or 12 months).
Your data is stored on a server in Spain; the voice and the AI use external providers (some in the US) only to process each call. We don't use your calls to train AI models, and if you need it for the GDPR, we'll send you the data processing agreement.
What it would cost you
0.13 € per minute of conversation, VAT included and billed by the second. An example to give you an idea: 40 calls a day lasting 2 minutes, 22 days a month, come to 1,760 minutes: 228.80 € a month. You start with 20 free minutes, no card needed.
What it doesn't do yet
- Book the appointment into your diary or your clinic's booking software: it notes it down and reception confirms it.
- Put the call through to a doctor or to emergency services: it gives out the number you set.
- Connect to the clinic's phone: coming very soon. Today you create it and try it from your browser.
For dental and physiotherapy clinics, see their own pages: dental practices and physiotherapy.