What it does at your firm
- Answers what anyone at the firm could answer: the areas of law you cover, the price of the first consultation if you publish it, your opening hours and where you are.
- Takes messages in an orderly way: name, phone number, area (employment, family, criminal, civil…), whether they're already a client and whether it's urgent.
- Stays out of the case: with your rules, it leaves the details for the solicitor at the consultation.
- Flags anything urgent, such as an arrest or a deadline about to expire, so you can call back straight away.
An AI, and upfront about it
Your agent is an AI and never pretends to be a person: if someone asks whether it is one, it says so naturally and carries on helping. It doesn't replace anyone at your firm: it picks up the calls that currently go unanswered while you're in court, in a meeting or out of hours, and leaves you a summary of them so you can call back.
Rules for your firm
- When they start describing their case → say the solicitor will go through it at the consultation and note only the area.
- When they mention an arrest, an upcoming hearing or a deadline about to expire → mark it as urgent and say they'll be called today.
- When they ask what they should do → say the solicitor will explain and offer them a consultation.
- When an existing client calls → ask for their name and case reference, and say the person handling their matter will call them.
Client confidentiality, handled with care
What a client discusses with their solicitor is confidential. That's why it's best for your agent to note just what's needed: who's calling, the area and how urgent it is, never the substance of the matter. And at a law firm it makes sense to switch off the agent's recording: each agent has its own switch.
Your data is stored on a server in Spain; the voice and the AI use external providers (some in the US) only to process each call. We don't use your calls to train AI models, and if you need it for the GDPR, we'll send you the data processing agreement.
The details of each call
As well as the name, the phone number and the reason, you ask for up to five details of your own: the area, the urgency or deadline, whether they're a client of the firm, the case reference or the solicitor they're asking for. Each call reaches your dashboard in order, and urgent ones are flagged.
What it would cost you
0.13 € per minute of conversation, VAT included and billed by the second, with no monthly fee. An example to give you an idea: 10 calls a day lasting 3 minutes, 22 days a month, come to 660 minutes: 85.80 € a month. If you're comparing it with a call answering service, see Voani versus a receptionist or a call answering service.
What it doesn't do yet
- Put the call through to the solicitor on call: it flags anything urgent and gives out the number you set.
- Book the appointment into your diary or check your practice management software: it takes a note and you confirm.
- Connect to the firm's phone: coming very soon. Today you create it and try it from your browser.