You only pay for the time your agent spends talking
You pay for the time your agent spends in a real conversation, at 0.13 € a minute, VAT included, billed by the second. What you see is what you pay: there's nothing to add on.
- No compulsory monthly fee. You top up whatever balance you like, and it's only used when your agent is talking.
- By the second. A 1 minute 30 second call costs 19.5 cents; a 2-minute call, 26 cents; and a 3-minute call, 39 cents. You pay for the seconds it lasts.
- 20 free minutes, no card needed. You try it before paying anything.
- No commitment. You can stop whenever you like.
What it would cost you each month
| Minutes of conversation a month | What you pay | 3-minute calls, roughly |
|---|---|---|
| 100 | 13 € | 30 |
| 300 | 39 € | 100 |
| 500 | 65 € | 170 |
| 1,000 | 130 € | 330 |
| 3,000 | 390 € | 1,000 |
It's an estimate: what you pay depends on how long your calls last. In your first month, your 20 free minutes save you 2.60 €. To work it out with your own minutes, use the calculator on the home page.
An example to give you an idea (it isn't anyone's average): a business that gets 20 calls a day lasting 2 minutes, 22 days a month, talks for 880 minutes. That costs it 114.40 € a month.
What counts as a minute
Only the time your agent spends in a real conversation. Ringing, voicemail and unanswered calls aren't charged. The test calls you make from the dashboard count like any other: that's what your 20 free minutes are for.
A limit on every call
For each agent, you set the longest a call can last: 3, 5, 10, 15, 20 or 30 minutes. Shortly before it reaches the limit, it says goodbye and hangs up, so no call ever runs longer than you decide.
With monthly billing, 10 % more balance
If you prefer, you choose how much to pay each month, from 50 €, and it becomes balance so your agent can talk on your behalf, with 10 % extra free every month. It's optional: you can also top up yourself whenever you like.
| You pay each month | You get in balance | Minutes of conversation, roughly |
|---|---|---|
| 50 € | 55 € | 420 |
| 75 € | 82.50 € | 630 |
| 150 € | 165 € | 1,260 |
| 300 € | 330 € | 2,530 |
| 500 € | 550 € | 4,230 |
The plan's balance is for each month: whatever you don't spend doesn't carry over. You can raise or lower the amount, pause monthly billing or switch to top-ups whenever you like from your dashboard; changes apply from the next payment. You'll activate the plan from your dashboard as soon as payments arrive, very soon.
Compared with a monthly fee
A monthly fee is the same every month, whether you talk or not. Here you pay for the minutes your agent talks: a quiet month costs you less, and you don't pay for included minutes you never get round to using. And because it's billed by the second, a short call costs just the seconds it lasts.
| Voani | A monthly fee with included minutes | |
|---|---|---|
| What you pay | The minutes it talks, by the second | The whole fee, whether you talk or not |
| A month with few calls | You pay less | You pay the same |
| To get started | 20 free minutes, no card needed | Depends on each service |
| Commitment | None | Depends on each service |
Everything included, whatever you choose
The price is the same for everything: up to 10 agents, with native voices in 5 languages; what it knows, taken from your website; rules and hours; the summary, details and recording of each call; statistics and the webhook. There are no paid extras.
For high volumes: Enterprise
If you're going to go over 50,000 minutes a month, the Enterprise plan has a per-minute price based on volume. Ask for it with “Talk to sales”, in the plans on the home page.